Frequently asked Questions

From time to time we will add answers to frequently asked questions to this section. Please read the notes here carefully before contacting us regarding any issues, as we may have already answered your question for another customer.

My Account

How do I create an account?

Click on the 'Register New Account' icon at the top right section of the page. After this you need to complete the form, read and agree to the terms and conditions, and click 'Register' to complete the process. You do not need to register to make a purchase, but it can save you time entering your details on a return visit to morediscs.com.

My email address is already in use, why?

If this happens, this means that an account has already been created using the email address you provided. If you have lost the password to your account, you can request a copy of the password to be sent to the registered email account using the 'Forgot your password' Link.

How do I activate my account?

After completing the registration form, your account will be activated instantly. You will be taken directly to the 'My Account' page. From here you can continue with any purchases. A confirmation email will be sent to the email address that was entered.

How do I log in?

Click on the 'Log In to My Account' link in the top right hand side of the page. Enter the email address and password you registered with and click the 'LOGIN' button.

What do I do if I have forgotten my password?

At the point of log in there is a 'Forgot Your Password' button. Click this and you will be prompted to enter the registered email address. An email will then be sent to this address reminding you of your password.

How do I change my Account/Contact details?

Firstly you need to log in. You will then need to click on the 'View My Account' button in the top-right hand part of the screen. This shows your account details. You can then choose to 'Modify Billing Details' or 'Modify Account Settings'.

How can I change my email address?

You need to log in and then need to click on the 'View My Account' link in the top-right hand part of the screen. This shows your account details. You can then choose to 'Modify Account Settings'.

How do I change my password?

You need to log in and then need to click on the 'View My Account' link in the top-right hand part of the screen. This shows your account details. You can then choose to 'Modify Account Settings'.

Will I be charged for having an account?

No, you will not be charged for having an account.

How do I unsubscribe from your newsletter?

Just click the 'Unsubscribe' link at the bottom of any newsletter we send you. That's It. If you wish to sign up to the newsletter again, fill in your email address at the top of the website and click 'register'. You will then start receiving emails again.

How do I obtain a copy invoice/receipt?

This is included with your order, and also sent via email. Please re-print this. If this is not possible then you will have to contact us.

How do I Log out?

Click the 'Log Out' link in the top-right hand part of the screen.

Products

How do I search for an item/product?

There is an 'Online Store Search' towards the upper-right hand part of the website. Enter the keywords you wish to search for into the box and click 'Find'. This will search through our extensive product database and display the results below. If you are having problems searching for something you may need to simplify your search. If you are searching for a phrase try searching for just one word within that phrase.

Alternatively you can use the menu system to browse. Select through the different categories that are available. Each category has 'carousels' of promoted products. If you know the title of the item you are looking for, select the letter/number that the item begins with from the A-Z Filter and the results will show everything in that category beginning with the chosen letter/number. Extra results can be viewed by choosing the next page.

An Advanced search is in development and will allow you to filter many different aspects of a product in the future.

Currency

What currency is the does the morediscs.com website use?

All items are priced in Great British Pounds (GBP)

Content Information: Films

What are Region Codes?

Region Codes or Encoding, is a system that was implemented by motion picture studios to control regional playback and distribution of media titles. Many DVD players are or can be modified to be 'region-free' allowing playback of all discs from all regions. There are 7 main regions.

• Region 0: Worldwide or Uncoded
• Region 1: USA & Canada
• Region 2: Western & Central Europe (UK), Japan, South Africa and Western Asia
• Region 3: South East Asia, South Korea and non-mainland China (Hong Kong)
• Region 4: Oceania (Australia & New Zealand), Central & South America, Caribbean & Mexico
• Region 5: Ukraine, Belarus, Russia, Africa, Central & South Asia, Mongolia and North Korea
• Region 6: Mainland China

Most, if not all of our DVDs are Region 2 or 0. Details of the product's region will be on the Item's Detail page.

What about Blu-ray Discs?

The encoding of Blu-ray Discs is not the same as DVD region coding. Again, different territories have different region codes to control the different aspects of the release. Even though there are 3 regions most of the major studios have been releasing Blu-ray Discs as region free.

• Region A: East Asia (except mainland China & Mongolia), Southeast Asia, North America and South America
• Region B: Europe (except Russia & Kazakhstan), Oceania (Australia & New Zealand), Africa and Southwest Asia
• Region C: Central Asia, East Asia (Mainland China & Mongolia only), South Asia and central Eurasia

Most, if not all of our Blu-ray Discs are Region B or region-free. Details of the product's region will be on the 'Item Details' page.

What about HD-DVD?

Although HD-DVD is now a discontinued format, it is good to be aware that there is no region coding applied to the HD-DVD format media.

What does NTSC or PAL mean?

NTSC and PAL are what define the different frame rates, mains supply and colour systems used by different countries. Although nearly all of our items will be PAL, if you are purchasing an NTSC version please ensure that your television is compatible and vice-versa.

What is Aspect Ratio?

The aspect ratio of an image is its width divided by its height. From the start of Television, the standard Ratio was 4:3, but as time has gone by, the industry standard has moved to 16:9 to accommodate for all the different ratios in between. The ratio is only a guide and does not mean you will not be able to view the item.

What is Age Rating/Certification?

The British Board of Film Classification (BBFC) rates both motion pictures and videos in th UK. Films may receive a different rating when released on Blu-ray/DVD than the cinema rating. It is our legal obligation to abide by the rating system.

• E: Exempt from BBFC classification, typically non-fiction content such as sporting highlights, fitness videos, nature films and documentaries
• Uc: Universal: Children; Suitable for all. Videos classified 'Uc' are particularly suitable for pre-school children.
• U: Universal; Suitable for all. The board state that while they cannot predict what might upset a particular child, a 'U' film should be suitable for audiences aged 4 and over.
• PG: Parental Guidance. General viewing, but some scenes may be unsuitable for young children.
  Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.
• 12: Suitable for 12 years and over. No one younger than 12 may rent or buy a '12' rated video.
• 15: Suitable only for 15 years and over. No one younger than 15 may rent or buy a '15' rated video.
• 18: Restricted 18. Suitable only for Adults. No one younger than 18 may rent or buy an '18' rated video.
• R18: Can only be purchased in licensed sex shops by adults not less than 18 years of age.

What are Subtitles/Languages?

From time to time optical media may come with other languages and/or subtitles on the disc to benefit the heard of hearing or those from foreign countries. Please check the Item Details for more information.

Content Information: Games

Games Regions

The Video Games offered on morediscs.com are region PAL, unless otherwise stated. Please check the Item Details for further compatibility information.

Age Rating/Certification

All Video Games in the UK are either rated PEGI or certified by the BBFC.

Not only do the BBFC rate Films, but they also rate some Video Games. For further information on the BBFC ratings, see the Video Standards Council website or the Ask About Games website.

PEGI stands for the Pan-European Game Information. It was created to help European parents make informed decisions on buying computer games. It was launched in spring 2003 and replaced some national age rating systems (ELSPA in the UK). For more information please visit the PEGI website.

Languages

Some Video Games may have extra languages or subtitles that it can be played in. If available, these will be displayed in the Item Details.

Delivery Information

How do you package items?

We take great care packing every item to ensure they get delivered safely to you.

Do you deliver to overseas customers?

Yes we do. A full list of the countries that we do ship to are available on the account registration and on the checkout page.

Where's my stuff, how do I track my orders?

For the majority of UK orders we either use Royal Mail or ParcelForce, depending on the order and item size.

If your order is sent via Royal Mail it will go First Class. Royal Mail state on their website that they deliver most First Class mail by the next working day, including Saturdays, but items of mail may occasionally be delayed in their system for a number of reasons. We recommend that you go through the following process before submitting a claim.

• Check that you have the correct and accurate details assigned to your account. We cannot be responsible for delivery problems caused by inadequate address details.
• Check with your neighbours to see if they have taken your delivery in
• Finally check with your local Royal Mail sorting office

Unfortunately we cannot process any claim for lost items until 14 days after the expected delivery date. Please be aware that any claims must be submitted within 21 days of the item being posted.

What if my order is lost in transit?

If you have not received your order, on the 15th day after the due delivery date, please contact us using the web form, and we will investigate further.

Pre-Orders

Pre-orders are orders for items which are not yet released by the publisher/manufacturer. If you order one of these items, then please be aware that the item cannot be shipped until the item is released.

Alternative Delivery Address

Our website (morediscs.com) currently only accepts one address for deliveries. This MUST be the same address as the billing address. This is for security reasons to avoid fraudulent orders. If you wish to have something delivered to an alternative address then please use an alternative payment method, eg. PayPal or Google Checkout.

Delivery Charges

All delivery charges are calculated on a 'per product' basis. All delivery charges are calculated at checkout before you place your order.

Orders

Cancelling an Order

We run a 24 hour warehouse and stock control system. We also order in on demand from suppliers. Therefore it is not possible for us to cancel an order before it has completed processing. If you wish to cancel an order it must be after the item has completed processing and been delivered. It is not possible for us to track items during our dispatch process to prevent delivery.

Amending an Order

It is not possible to ammend orders after sumbitting them. You may only add items to an order by placing a new order.

How do I Place an Order

To place an order, just press 'Buy' on the item you wish to purchase; then continue to the checkout by clicking 'Go To Checkout'; choose your payment method; enter your details and complete the process by submitting your card details. That's It!

What is Google Checkout?